Ms Dynamics CRM Course Training

Key Features

  • Microsoft Dynamics CRM 2013/2016 Course Content
  • Functional & Administration
  • Introduction to Microsoft Dynamics CRM 2013/2015
  • What you will learn Ms Dynamics Crm

    Ms Dynamics CRM:

    Microsoft Dynamics CRM is a competent and experienced Customer Relationship Management bundle. As demonstrated by Microsoft, Customer Relationship Management passes on a widely inclusive point of view of each customer that enables client standing up to delegates to settle on accelerated and compromise about indispensable attempts in the business, publicizing, and customer organization fields.

    Your adequacy in dealing with your client relationships utilizing CRM is specifically identified with your level of authority of the application. New Horizons gives preparing to empower you to manufacture your expertise set and get the most out of this phenomenal apparatus.

    It is customer relationship management training and then MDC –CRM is taking care of the full satisfaction of the customer and loyalty of the other business improvement. In an additional, it helps the business expansion and the why that the Microsoft Dynamics is very specialization and why is always getting the great demand over the field of the business. Therefore our company conducts the online training with the experience staffs that have high skill and updated talent in the current field. Most of the students have enough time so they can attend the regular class but the job professional, don’t have sufficient time so they look for the online Microsoft Dynamics CRM Training to allocate the session per the time of them.

    On the day the candidate who completes the course can receive certification that assist for the student to attend the major job. They allocated the project assignment for each candidate so student can gain more practical skill on this training so you easy to meet any kind of the interviews and handle the major new project by own.

    Microsoft Dynamics CRM 2013/2016 Course Content
    Functional & Administration
    Introduction to Microsoft Dynamics CRM 2013/2015
    • Dynamics product Stack
    • History of Microsoft Dynamics CRM
    • Editions in Microsoft Dynamics CRM
    • Deployment types & Licensing Options
    • Comparison with other CRM’s in the Market
    • XRM Framework
    • Out of Box Features (OOB Concepts)

    Sales Module
    • Lead Management
    • Opportunity Management
    • Product Management
    • Quotes, Orders and Invoices
    • Goal Management

    Marketing Module
    • Marketing Lists
    • Campaigns
    • Sales Literature
    • Quick Campaigns

    Service Module
    • Services
    • Service Calendar
    • Case Management
    • Knowledge Base
    • Contracts

    Activity Feeds
    Working with Dash Boards
    Working with Reports
    Process Driven UI
    Accessing CRM from Outlook
    Introduction to Social Listening
    Administration, Settings Configuration
    Administration & Security
    • Creating and managing Business Units, Users and Teams
    • Privileges, Access Levels and Security Roles
    • Positions & Hierarchies
    • Creating and managing Security Roles
    • Auto Numbering, Languages
    • System Settings
    • Auditing

    Settings & Configuration
    Business Management
    • Sites, Sales Territories, Facilities and Resource Groups
    • Working with Multi Currency
    • System Queues and Custom Queues
    • Services and Business Closures
    • Fiscal Year Settings
    • Subjects
    • Connections

    Data Management
    • Duplication Detection Settings, Rules and Jobs
    • Bulk Record Deletion
    • Data Maps and Imports

    Product Catalog
    • Understanding the Product Catalog
    • Unit Groups
    • Adding Products
    • Creating Price Lists
    • Creating Discount Lists

    Workflows & Real Time Workflows
    Business Process Flows
    Business Rules
    Dialogs
    Microsoft CRM Technical 2013/2015
    Basic and Advanced Customizations in MS Dynamics CRM
    MS CRM Entity Model
    • Customization Concepts – Entity Types and Attributes
    • Filtered Views
    • Creating Custom Entities and Attributes

    Entity Customization
    • Form Customizations
    • UI Customization Capabilities
    • Form Customization – Working with Tabs, Sections, Fields and Iframes
    • Introduction to Application Event Programming
    • Using Form and Field Events
    • Mobile Forms

    Relationships, Views and Advanced Views
    • Types of Relationships
    • Relationship Behaviors
    • Creating Entity Relationships
    • Entity Mapping

    Views and Advanced Views
    • Public, Personal and System Views
    • View Customizations – Common Tasks
    • Advanced Views Customizations

    Form Scripting
    • Client side scripting using Java Script
    • Working with Iframes

    Working with Web Resources
    Report Wizard, Exporting Reports
    Working with Dash Boards
    Extending MS Dynamics CRM
    Processes (Workflows & Dialogs)
    • Overview of Workflow
    • Creating Workflows steps through Workflow Designer
    • Overview of Dialogs
    • Creating Dialog Pages, Prompt and Response
    • Working with Input Parameters in Dialogs

    Ribbon Customizations
    • Creating & Hiding Ribbon Elements
    • Enabling & Disabling Ribbon Elements

    Introduction to Solutions
    • Managed & Unmanaged Solutions
    • Importing & Exporting Solutions

    Plugins
    • The Event Execution Pipeline
    • Developing Plugins
    • Plugin Registration Tool
    • Deploying Plugins
    • Debugging Plugins

    Custom Workflows
    • Developing Custom Workflow Activities
    • Deploying Custom Workflow Activities
    • Debugging Custom Workflow Activities

    Microsoft CRM – Outlook Integration
    • Settings
    • Email Configuration
    • Email Tracking in CRM

    Microsoft CRM – SharePoint Integration
    • Settings
    • List Component
    • Server-Side Sync
    • Document uploading from CRM to SharePoint

    Tools
    • Ribbon work Bench tool
    • XRM Tool Box
    • Role Based Views
    • Introduction to ADX Studio

    RIZE Trainings offers wide range of courses belonging to business, IT, students, developers, data and working professionals, freshers etc; We regulate training about your expected courses and help you to advance your career. RIZE come up with numerous courses and offer training throughout the world like France, United states, China, India, Singapore, Germany, Australia, Canada etc; by using interface like webex and GoToMeeting.

    RIZE trainers assist in developing Real time experience of the required course and also improving interview skills, knowledge, communication, content of the course, innovative project ideas, future scope etc,. This makes our students are becoming future experts and working as professionals in top rated companies.

    The course begins in a few days, and I still do not have my login information. What do I do?
    Once your registration for a course is completed, we will send activation link to start your sessions.

    What happens if I miss my training date, do I have any options?
    In case you miss training date, we will send recorded sessions to you. Otherwise, we assign for next live batch.

    How does the online training work?
    All of our online courses are live instructor led online courses. You will have the ability to interact directly with the trainer. Once registered for a class you will receive detailed instructions on how to access your class.

    How do I receive the course materials?
    You receive a link to download the course materials when you register. Our trainers assist you in your assessments, case studies, sample projects, interview skills etc;

    Will I be able to view the sessions again at a later time?
    Yes, We provide recorded sessions.

    Who are your trainers?
    All our trainers are working professionals from the Industry and have at least 10-12 yrs of relevant experience in various domains. They are subject matter experts. So that participants get a great learning experience.

    Can I get the same in-class experience at home or work?
    Yes. You can attend courses anywhere that has an Internet connection. If you choose to participate from your home or workplace, you must validate your own equipment to ensure it meets the required specifications.

    What should I bring to class?
    You need to have your course materials, Internet, computer headset and the Link to your Rizetrainings classroom e-mail, which contains the link and LOGIN credentials you need to take your course.

    Where can I get more information?
    If you need more information, please call us at +91-970 39 767 53 or send mail to contact@rizetrainings.com . Rize Trainings Advisors will be happy to assist you.

    Do you offer placements?
    We help our customers for preparing their resumes, work on sample live projects and provide assistance for interview preparation. We don't offer any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.

    What happens if I have technical problems during my class?
    If you have technical difficulties, you call us at +91-970 39 767 53 . Our support team will resolve any issues you might encounter.

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