CRM Technical Online Training

Course Details:
Solution Overview (Introduction):
Overview of SAP ERP and SAP CRM
Introduction to SAP CRM
Overview of CRM 2007 Architecture
Channel of CRM
CRM Application
Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)
Architecture of WEB UI
UI Concept & UI Component Concept
Navigation Bar & Business Roles
UI Configuration
Additional Features in Web UI
Page 1
(CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
CRM Business Partner (BP)
Creation of BP on Category
Basic setting on Field grouping & No ranges
BP Relationships
BP Roles
Mapping BP Classification & Account Group from R3 CRM
Organizational Management
Fundamentals of SAP CRM Org Structure
Organizational Data determination
Mapping Org Model & Enterprise Structure from R3 CRM
Territory Management
Hierarchy Levels, Hierarchy ID
Assign employee to Hierarchy
Product Master
CRM Product Types
Creation of Hierarchies & Categories
Creation of Attributes & Set Types
Mapping Product Master & Material Master from R3 CRM
Transaction Processing
Transaction Processing for Enquiry, Quotation & Order
Customization of Transaction Types
Assignment of Item Category Determination
Mapping Transaction Types & Sales doc Processing from R3 CRM
Activity Management
Business Activity / Task
Activity Monitor
Partner Processing
Partner determination Procedure
Action Profile
Pricing Fundamental (SAP CRM)
Configuration setting for Pricing Procedure
Pricing fundamentals (ECC 6.0)
Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing
CRM Billing Fundamental (ECC 6.0)

The Sales cycle
Opportunity Management
Copying control
Process in Quotation and Order Management
Quotation Management
Order Management
Special Functions in Quotation and Order Management
Visit Planning
Contract Management
Status Management
Transactions processing
Partner processing
Mapping Sales Transaction between SAP ERP ? SAP CRM

Overview on SAP CRM Sales
Marketing planning & Campaign management
Marketing Calendar
Marketing Analytics
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
Product Proposal
Lead Management

Overview of CRM Service
Installed Base Management and Individual Objects
Service Agreements and Service Contracts
Service Plans
Service Order Management
Product Service Letters
Complaints and Returns Management
Warranty Claim Services
Case Management
Mapping Transaction from R3 ? CRM

CRM Middleware Overview
Concepts of Middleware
Administration Console
Adapter Objects
Initial Load, Delta Load
BDocs and types of BDocs
BDoc Modeler
Data exchange between R/3 backend
Monitoring and Error handling

WORKSHOP (Project Orientation Training)
Overview of Solution Manager
ASAP Methodology
Project Orientation – Business Blue Print
Resume Preparation

RIZE Trainings offers wide range of courses belonging to business, IT, students, developers, data and working professionals, freshers etc; We regulate training about your expected courses and help you to advance your career. RIZE come up with numerous courses and offer training throughout the world like France, United states, China, India, Singapore, Germany, Australia, Canada etc; by using interface like webex and GoToMeeting.

RIZE trainers assist in developing Real time experience of the required course and also improving interview skills, knowledge, communication, content of the course, innovative project ideas, future scope etc,. This makes our students are becoming future experts and working as professionals in top rated companies.

The course begins in a few days, and I still do not have my login information. What do I do?
Once your registration for a course is completed, we will send activation link to start your sessions.

What happens if I miss my training date, do I have any options?
In case you miss training date, we will send recorded sessions to you. Otherwise, we assign for next live batch.

How does the online training work?
All of our online courses are live instructor led online courses. You will have the ability to interact directly with the trainer. Once registered for a class you will receive detailed instructions on how to access your class.

How do I receive the course materials?
You receive a link to download the course materials when you register. Our trainers assist you in your assessments, case studies, sample projects, interview skills etc;

Will I be able to view the sessions again at a later time?
Yes, We provide recorded sessions.

Who are your trainers?
All our trainers are working professionals from the Industry and have at least 10-12 yrs of relevant experience in various domains. They are subject matter experts. So that participants get a great learning experience.

Can I get the same in-class experience at home or work?
Yes. You can attend courses anywhere that has an Internet connection. If you choose to participate from your home or workplace, you must validate your own equipment to ensure it meets the required specifications.

What should I bring to class?
You need to have your course materials, Internet, computer headset and the Link to your Rizetrainings classroom e-mail, which contains the link and LOGIN credentials you need to take your course.

Where can I get more information?
If you need more information, please call us at +91 8019199995 or send mail to . Rize Trainings Advisors will be happy to assist you.

Do you offer placements?
We help our customers for preparing their resumes, work on sample live projects and provide assistance for interview preparation. We don't offer any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.

What happens if I have technical problems during my class?
If you have technical difficulties, you call us at +91 8019199995 . Our support team will resolve any issues you might encounter.

Back to top